Trustro's AI Receptionist books, reschedules, cancels, reminds, and follows up across voice calls, SMS, WhatsApp, and web chat. It runs against your real calendar, respects your scheduling rules, and reports every action to your front desk.
That is 5+ hours of staff time every day spent on tasks that don't require clinical judgment. At $22/hour, that is $2,860/month per location. The AI Receptionist handles all of it.
Agent sends a confirmation message before the visit. Patients reply to confirm, cancel, or reschedule. No app to download, no portal login. Confirmed appointments update the calendar instantly. Cancellations trigger the waitlist fill.
When a slot opens, Agent checks the waitlist and offers it to the next eligible patient. If they decline or don't respond within your configured window, it moves to the next person. Continues until the slot is filled or the list is exhausted.
Patients marked No Show receive a rebooking message with available slots. Agent respects appointment types, practitioner availability, location constraints, and minimum lead time. Patients can only book into valid openings.
Post-visit follow-ups, recall reminders, and care plan check-ins sent automatically at intervals you configure. Patients reply to book directly. No phone tag, no manual tracking.
Agent reads from the same scheduling system your front desk uses. When Agent books a patient, the appointment appears on the calendar immediately with the correct status, practitioner, location, and appointment type.
Patients are offered slots at their assigned location or the nearest available opening. Configurable per practice.
If a patient is scheduled with Dr. Rivera, rebooking offers Dr. Rivera's open slots first.
Scheduled, Checked In, In Room, Completed, Cancelled, No Show. Agent updates statuses in real time.
Knows the difference between a 15-minute follow-up and a 60-minute new patient intake. Slot offers match type and duration.
Most scheduling AI tools sit outside the EMR. They sync data through integrations that lag, break, or lose context. Trustro's Receptionist is native.
| Capability | Trustro Receptionist | Bolt-on tools |
|---|---|---|
| Voice calls | Yes | Some |
| SMS | Yes | Yes |
| Yes | Rare | |
| Web chat | Yes | No |
| Reads real calendar | Native | Via API sync |
| Waitlist fill | Automatic | Manual or limited |
| No-show rebooking | Automatic | Manual |
| Multi-location | Yes | Varies |
| Follow-up reminders | Configurable | Basic |
| Inside the EMR | Yes | No |
Trustro Solo starts at $149/practitioner per month. The Receptionist agent is included at every tier. Most practices recover the cost within the first billing cycle from filled cancellation slots alone.
Agent handles the repetitive outreach: confirmations, waitlist offers, rebooking messages. Your front desk staff can override any action, manually adjust the schedule, or turn Agent off for specific practitioners or locations. The automation handles volume; your team handles exceptions.
We will simulate a cancellation on your calendar and show you how Agent fills the slot from your waitlist. Start to finish, under two minutes.
Book a demo focused on scheduling